Job description:  Service Technician, USA

About IMV imaging 

Part of the IMV Technologies group, IMV imaging are leaders in veterinary ultrasounds.  Previously known as BCF Technology and ECM, we have been committed to helping our customers improve animal care for over 35 years.  Our team of over 500 people are committed to our core values of partnership, innovation and learning.

We are the market leader in the manufacture and supply of veterinary imaging equipment, with well-established field sales and office administration teams.

Location: Rochester, MN USA

Job purpose/Key Responsibilities

Main responsibilities will include but not be limited to:

Customer Service – service for customers including:

  • Communicating effectively with the customer
  • Trouble shooting problems over the phone
  • Giving out costs estimates

Support engineers in all aspects of service calls, including completion of necessary paperwork and update of business processes to support

  • Update SAP processes
  • Order processing
  • Managing demonstration/loan equipment
  • Ensuring all equipment is delivered in a complete and timely manner

Stock Management

  • Insure all items used are updated in SAP
  • Make sure all stock items are in working condition
  • Inventory transfers
  • Follow up with getting loan equipment returned

Shipping equipment to and from customers

  • Domestic and international
  • Minimize shipping costs
  • UPS shipping records

Education/ experience

  • Understanding of basic electronics
  • Demonstrate the ability to use a volt meter, power supply, and soldering iron

Competencies/ key characteristics

  • Effective communication and interpersonal skills and the ability to use tact, skill and diplomacy as and when required
  • Detail oriented with logical and analytical approach, and good problem solving skills for quick solutions
  • Ability to analyse data and procedures to suggest and recommend improvements
  • Displays high degree of honesty and integrity
  • Able to work as part of a team
  • Able to work under pressure without sacrificing attention to detail and ensure deadlines are met

To apply, please send your resume to [email protected]

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